FAQ – Hills Removing

FREQUENTLY ASKED QUESTIONS

We know getting things removed can bring up a lot of questions, so we do our best to answer as many as we can and make the whole job feel easier from start to finish.

Our FAQ section covers the questions we’re asked most about our hauling services across central and southern Arkansas. If there is a question not listed, feel free to contact us and we’ll be happy to help.

GENERAL QUESTIONS ABOUT HILLS REMOVING

Hills Removing is a paid, full-service junk removal company in Central Arkansas. Your price includes pickup from anywhere on your property, loading, sweep cleanup, and sorting for donation or recycling. We give you one clear price before we start, and that is what you pay unless extra items are added that need special disposal.

Hills Removing serves Central Arkansas and nearby counties. We are open to schedule appointment in Central and Southern Arkansas counties. Here is a list of counties we visit often.

Faulkner
Grant
Lonoke
Ouachita
Union
Perry
Pulaski
Saline
Cleburne
Conway
Prairie
Pope
Stone
Van Buren
Yell

If you are not sure whether you are in our service area, send us your county and we will let you know quickly.

Our crews run appointments every day from 7:00 am to 9:00 pm. Our phone line is open for booking and questions until 5:00 pm. Any calls, texts, or online requests that come in after that will be answered as soon as we are back on the phones.

We handle a wide range of removals, including junk, furniture, appliance, and yard waste pickups, plus property cleanouts, light commercial services, and donation and recycling sorting. We can help with single items, partial loads, or full trailer loads for homes, apartments, and businesses. If you are not sure your job fits a category, just ask and we will let you know how we can help.

Yes. We help homeowners, renters, landlords, property managers, and small businesses. We work in houses, apartments, storage units, offices, garages, and sheds, and do our best to plan around tight spaces, stairs, and parking so the removal goes smoothly.

Yes. For larger jobs and full property cleanouts, we can come out for a quick look and give you a fast estimate before any work starts. For smaller jobs, we can usually give a solid estimate from photos and a short description.

PRICING & ESTIMATES

We estimate by how much space the items take up in our trailer, along with the type of material and local disposal costs. We use three simple estimate options: a Minimum pickup for small loads, Volume pricing based on how much of the trailer you fill, and an Estimated flat rate for larger or mixed jobs like property cleanouts. Before we start loading, we walk you through the estimate, so you know exactly what to expect.

Minimum Estimate Pickup:
For small jobs and quick items. $95

Volume-Based Estimate Pricing:
You pay only for the space your items take up.
Single - $95
1/4 load - $150
1/2 load - $280
Full Truck - $430

Estimated Pricing:
Perfect for big projects for yards, homes, property cleanouts, and mixed loads. Send us a photo, and we’ll give you a fast estimate before we arrive.

Your estimate includes a crew at your location to lift and load your items, a basic sweep of the area, travel time, and standard disposal or recycling fees. We do not add separate labor or driving charges in our normal service area, so the estimate you get up front is what you see on the invoice. Estimate will be adjusted if extra items are added.

Some items cost more to dispose of, such as mattresses, box springs, tires, and certain appliances that require special disposal through Arkansas facilities. When these are part of a job, we add the extra fees to the estimate clearly.

Most jobs are priced by volume, meaning how much of the trailer your items fill. Very heavy materials, like concrete or roofing, may be priced a little differently because of dump weight limits, and we explain that up front before any work starts.

You can contact us by call, text, or email. To better quote your estimate, send a short description and a few photos of what you want removed; that usually gives us enough information to provide a ballpark estimate and an idea of how much trailer space the load will take up.

Picture based estimates are our best guess from what we can see. Your final estimate is confirmed in person once we have looked over everything on site. If you decide to add extra items after that first walkthrough, we simply update the estimate so it stays accurate.

Most landfills charge an added fee for mattresses and box springs, so we include a small mattress fee when those are part of your load. We keep it as fair as possible and make sure it is clearly listed in your estimate before we start, so you know the full cost of mattress and box spring removal up front.

Fridges, freezers, and some AC units often have extra disposal requirements because of the refrigerant. We add a small handling and disposal fee for those items and let you know the amount before we begin.

BOOKING & SCHEDULING

You can schedule an appointment by calling, texting, emailing, or filling out our online contact form. Sending a photo helps us give the best estimate. Once we get an idea of what needs to be removed, next, we'll confirm your location info and book the appointment.

For the best choice of days and times, a few days to a week ahead is ideal. If you are in a hurry, reach out anyway and we will do our best to find the soonest spot that works.

We book morning, afternoon, and early evening appointment windows to keep your day on track and our routes running smoothly. When your appointment is confirmed, you receive a clear time window, and our team will update you if we are running ahead of schedule or slightly behind.

Because we are a growing family business with set routes, we focus on scheduled appointments instead of promising same day service every time. If you need help fast, do not let that stop you from calling or texting. If we have an opening that day, we will do our best to work you in as quickly as possible.

Yes. On the day of your appointment, our crew will call or text the number on file about 25 to 30 minutes before arrival so you know we are on the way, and we follow any gate codes or special access instructions you shared when you booked.

Things change. On the morning of your appointment, we will call or text to confirm we are still set.

If you need to reschedule or cancel your appointment, just call or text us as soon as you can. If rescheduling, we will work with you to find a new day or time that fits your schedule, and we do not charge reschedule and cancellation fees.

If you have confirmed and do not answer when the crew is on site or on the way to the location, we will still come during your scheduled time window and try again. If we arrive and cannot get in because of a gate, lock, or other access issue, we will wait 15 minutes and keep trying to reach you. If we still cannot make contact or access the property, we release the appointment and move on to the next job. There is no fee on your end and you are welcome to reach out to reschedule.

WHAT WE HAUL & WHAT WE DON'T HAUL

We take most general household and business junk, including furniture, mattresses, appliances, electronics, boxes, bags, clothing, toys, yard waste, and light construction debris. If it is non hazardous and two people can safely lift it, there is a good chance we can haul it.

Household Junk, Pulled Carpets
Furniture / *Appliances
Yard Waste / Bagged Trash
Donations & Recycling
Business & Office Items
TV, Electronics, Exercise Equipment
Pianos
*Mattresses
Scrap Metal

See items not listed? Give us a ring and we will be happy to help!

*Most landfills charge an added fee therefore additional handling fees apply and are part of the estimate.

Yes. Sofas, recliners, tables, dressers, beds, and mattresses are some of our most common pickups. Our crew handles the lifting, loading, and careful removal from your location and all specialty fees will be already added to the final estimate we give.

We can haul many appliances, such as washers, dryers, stoves, fridges, and freezers, as well as TVs and other electronics. Some appliances may have a small extra fee due to disposal rules, which we will explain up front.

Yes. We remove branches, limbs, bagged leaves, light brush, and storm debris from your yard. If you have a mix of yard waste and regular items, we can handle both and sort it as needed.

We can remove many non hazardous renovation materials like wood scraps, drywall pieces, old cabinets, flooring, and similar debris. Very heavy materials, such as large amounts of concrete, brick, or roofing, may have special limits, so share details when you contact us.

Yes. We help with storage unit cleanouts, garage and shed cleanouts, and full property cleanouts for moves, downsizing, estate situations, and more. We can work through the space with you or follow your directions for what stays and what goes.

There are some items we cannot haul because of safety or local regulations. Examples include certain chemicals, fuel, large propane tanks, and some types of hazardous waste. Let us know what you have and we can tell you what is allowed and offer ideas for anything that is not.

Hazardous chemicals and cleaning agents
Oil, gas, fuel, and other automotive liquids
Biohazard or medical waste
Wet paint or open paint cans
Explosives, ammunition, or fireworks
Asbestos-containing materials
Pest-infested or mold-infested items
Animal waste or deceased animals
Pressurized Tanks

Most paints, chemicals, and hazardous materials have special disposal rules, so we generally cannot load them in the trailer with regular removals. We can help point you toward local county or city hazardous waste programs that are set up to take those items safely.

DONATION RECYCLING & DISPOSAL

Our first choice is always to donate or recycle when possible. We sort what we can for donation and recycling, then take the rest to approved landfills or transfer stations.

When furniture and household items are in good shape, we try to route them to local donation centers or community groups that accept them. Donation depends on the condition and what local partners can take.

Yes, whenever we can. Metal, some appliances, cardboard, and certain electronics may be separated and taken to recycling centers, depending on local rules and options available in your area.

We use approved landfills, transfer stations, and recycling centers in Arkansas. This helps keep disposal legal, safe, and traceable while supporting local waste and recycling infrastructure.

Some donation centers will provide a receipt for qualifying items. When we drop off items on your behalf and a receipt is offered, we can collect it and pass it on to you.

DAY OF SERVICE QUESTIONS

You’re welcome to bag or box items if it helps you feel organized, but it is not required. Our crew can gather loose items, break down small pieces, and load everything straight into the trailer for you.

Not always. In many cases, we can complete the job while you are away if your items are easy to access, and we can confirm payment by phone, have a card on file, or leave a deposit.

We will ask you to send photos in advance and stage everything in a garage, driveway, on the curb, or at another agreed-upon spot. In some situations, such as gated properties or tricky access, we may need you or a contact person to be there, and we will go over that with you when you book.

We can do both. We are happy to come inside to remove items from bedrooms, attics, basements, and garages, or we can offer a curbside pickup if you prefer to stage everything outside.

You are welcome to move items if it makes you more comfortable, but it is not required. If we are removing items from inside your home, it helps to have a clear path where possible, with fragile or breakable items out of the way. If there are items in the path that need to stay, just let us know and our crew will adjust as we load.

You do not need to move anything outside unless it feels easier for you. If there are items you want to keep, setting them in a “keep” spot or tagging them helps our crew know what stays and what goes. At the end, we will walk the area with you to make sure we removed the right items.

Most standard loads take less than an hour once we arrive, depending on how much you have and how tricky access is. Bigger property cleanouts will take longer, and we can give you a rough time estimate once we see the job.

Usually you will see a two person crew arrive with the trailer. For larger jobs we may bring extra help so we can work safely and finish in a reasonable time.

ACCESS & PROPERTY CONCERNS

We regularly work in apartments, condos, and gated communities. When you book, simply share any gate codes, parking rules, or building instructions so we can plan ahead and make arrival easy.

Yes. Let us know about pets, kids, or special access notes and we will follow your directions. We appreciate having pets secured in another room while we carry large items in and out.

We lift and turn items carefully and take our time around tight spots. Whenever possible we break larger items into smaller pieces to make them easier to carry and reduce the chance of bumps.

BUSINESS & COMMERCIAL SERVICE

Yes. We remove old office furniture, shelving, displays, breakroom items, and general business junk. We can schedule during slower times or after hours to reduce disruption to your staff or customers.

We partner with property managers and landlords to handle move out cleanups, unit turnovers, and general junk removal between tenants. Our goal is to help you get units rent ready faster.

Yes. We can clear out left behind items after a move out or an eviction, following your instructions and any local laws and ordinances. We work respectfully and efficiently so you can move on to cleaning and repairs.

For businesses and multi-unit properties that need regular junk removal, we can set up recurring or as-needed service. Talk with us about your volume and schedule, and we can build a plan that fits.

For most residential jobs, payment is collected at the end of the job. For repeat commercial clients and property managers, we can discuss a contract, invoicing and payment terms once we know your needs.

PAYMENT & POLICIES

We accept common payment methods such as cash, major credit cards, CashApp, and other standard electronic options. If you have a specific way you prefer to pay, ask when you book and we will let you know if we can take it.

Payment is due at the end of the job once the work is complete and you have had a chance to walk the area with us. That way you only pay when you see that everything you asked us to remove is gone.

Most standard jobs do not need a deposit. For very large or special projects, we may ask for a small deposit to hold the date, and we will explain this clearly if it applies.

Tipping is never required. If you feel the crew went above and beyond and want to say thank you with a tip, it is always appreciated, but good reviews and referrals mean just as much.

Got Questions? We Have answers!